Treating Customers
By using the Platinum Rule
  • Customer
  • How customers MUST be treated using the Platinum Rule

    Here is a comprehensive article by Peter Selleck demonstrating that DISC behavior pattern methodology is essential given customer service is generally woeful.

    Suppliers these days seem to have totally no idea; if you know the customers behaviour pattern then you go a long way to having a strategy of how to treat them.

    Customers and the Platinum Rule

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